On average in 2022 the Collection Rate of water utilities was 96%, but dropped to 92% in 2023 in the NewIBNET Database! To increase the collection rate to 100% is the first basic step in a utility's pathway for a positive turnaround. NewIBNET utilities are performing quite well in this area, however there is a solid 10% stopping them from more efficient collection rates. So, at this Global Dialogue we heard about and discussed the complexity of tackling these last few crucial percentage points via 3 different modes! Click here to join the next Water Round Table live! This global dialogue explored how accurate meter readings and proactive community engagement go hand in hand to drive improved service efficiency, reduce NRW, and foster trust between utilities and their customers. From technical solutions like advanced metering infrastructure (AMI) to community-based strategies for education and participation, speakers shared actionable insights and success stories. The event showcased perspectives from utility managers, technical experts, and development practitioners to bridge the gap between the technical and the human side of water management, as effective water service delivery isn’t just about the technology; it’s about people. Listen to experts from all around the globe: Radoslav Russev on Setting the Scene & Moderator Water Utility Manager, Entrepreneur and Advisor, Bulgaria Engr. Helen Taiwo on Customer Relations & Community Engagement Executive Director, Lagos Water Cooperation, Nigeria Pavel Mihaylov on Commercial Losses and Management Business Development Manager, water line at Veolia Services Bulgaria Frederick Swai on Effective Technology Applications CEO of CollectTech, Tanzania Image