Utility of the Future: Taking water and sanitation utilities beyond the next level

The UoF Program entails a close collaboration between the World Bank and utilities, with the end goal of catalyzing a transformative process that allows utilities to reach a desired performance and maturity level by applying international best practices throughout its value chain. In addition, it challenges utilities to incorporate dimensions that are more relevant today than ever: innovation, inclusion, resilience, and market-orientation. The outputs of the UoF program are a comprehensive utility assessment; a 100-day action plan to jumpstart utility reform, obtain quick wins and tackle the most pressing issues; and a 5-year strategic plan to sustain efforts and address challenges that require a longer timeframe.