Water Utility Turnaround Framework: A Guide for Improving Performance

In many urban areas around the world, public utilities provide water supply and sanitation (WSS) services. While some of these urban public water and sanitation utilities (“water utilities”) perform well, others suffer from the types of performance issues observed in many public sector entities, such as low operating and investment efficiency. A framework for turning around poorly performing water utilities will benefit the management of these utilities, governments with responsibilities for water utilities, and those providing technical and financial support for improving the WSS sector.