The role of metering in water utilities is rapidly evolving with the integration of digital tools that enhance efficiency, reduce non-revenue water (NRW), and improve customer service. At the recent Water Round Tables (WRT) event, Frederick Swai from CollectTech shared his expertise on how technology-driven solutions are transforming utility management. His presentation showcased how integrating metering systems with operations management, GIS, and enterprise information systems can bring multiple benefits, reinforcing a crucial message from event moderator Rado Russev, Water Utility Manager & Advisor. From Meter Reading to Smart Utility Management Frederick Swai’s approach focused on leveraging real-time data analytics, AI-powered leak detection, and mobile collection apps to optimize utility operations. He highlighted two flagship solutions developed by CollectTech: 🔹 MAKUSANYO – A Mobile Debt Collection App Tracks customer behavior and field operations Enhances real-time revenue collection Provides automated tracking of disconnections and reconnections Access Frederick's presentation here! 🔹 AMANZI – An AI-Driven Leak Management System Uses GPS-powered leak reporting for real-time issue resolution Auto-assigns technicians using AI Reduces response times from 5 days to under 2 hours These technologies enable utilities to streamline processes, improve revenue collection, and significantly lower NRW, as demonstrated in case studies where NRW levels dropped from 65% to 34% within a year. The Future of Metering: AI, IoT, and Predictive Analytics Swai also emphasized the importance of integrating metering data with enterprise GIS systems. This allows utilities to: Digitally map pipelines, meters, and valves for smarter asset management Use AI-powered fault detection to predict failures before they occur Improve customer satisfaction rates, which rose from 60% to 85% in Kigoma’s case study Looking ahead, CollectTech envisions AI-powered leak prediction, IoT-enabled smart meters, and automated technician dispatching as the next frontier in water management. The Takeaway: A Data-Driven Future for Water Utilities The key lesson from Swai’s presentation is that metering is no longer just about recording consumption — it is a gateway to digital transformation in utilities. When properly integrated with NRW management, GIS, and AI-driven analytics, metering can enhance operational efficiency, optimize revenue collection, and improve service delivery. As utilities embrace smart technology, the future of water management looks increasingly data-driven, transparent, and efficient. 💡 Are you ready to transform your utility with smart metering solutions? Join the conversation and explore how technology can optimize your operations! Click here for the next Water Round Table! Image