Well performing water and sanitation service providers are more than ever at the very forefront of human and environmental well-being globally, as they support growing populations under conditions extenuated by climate change. However, many service providers’ performance is poor, with decision making processes that are challenged by a lack of relevant information on drivers of performance and options for change.

To improve their services, learning about one’s own management practices and performance is essential so that informed decisions on allocating funds and changes in management and staff actions can be taken.

Reliable data on water and sanitation service management practices and performance are notoriously hard to come by. Even where regulators are able to reliably collect some such data, it is not harmonized systematically across countries and utilities from around the world. In many countries, the availability of data is spotty. As of today, systematic correlations between management practices and performance outcomes are not possible in ways that would allow informed decision making to improve performance.

In utilities and other water and sanitation service providers and their associations: to not only regularly share data on their organizations management practices and performance, but also to learn from and coach each other and eventually take the decisions appropriate and necessary to improve.

In Water Regulatory Agencies and their associations: to participate in and contribute to improvements in water service delivery globally by sharing and contributing their own experiences and challenges.

Amongst development planners and researchers working with utilities and regulatory authorities, to work innovatively and collaboratively with the data available and to offer their research and insight to help improve service delivery.

Leaders and staff in utilities and other water&sanitation service providers: Sign up with the New IBNet co-design initiative and reflect on what kind of data-driven or learning services would make it worth your while sharing your own data! What kind of data would you be willing to mobilize and share, and how? What kind of data-service would make your life easier? What kind of services would make you “stay with us” over time – making the New IBNet partnership a global learning community?

Leaders and staff in regulatory agencies: Sign up with the New IBNet co-design initiative and reflect on what kind of data-driven or learning services would make it worth your while sharing your data with New IBNet? What kind of data would assist you in supporting regulatory reforms? And what kind of services would make you “stay with us” over time – making the New IBNet partnership a global learning community for regulators?

Country-specific or Regional Associations of Utilities and other Water Service Providers: Sign up with the New IBNet co-design initiative and reflect on how your organization can be a vector for sharing data, on the one hand, and for connecting your members with others for learning and improvements, on the other hand!

Regional and global Associations of Water Regulators: Sign up with the New IBNet co-design initiative and reflect on how your organization can be a vector for sharing data, on the one hand, and for connecting your members with others around the world, for learning and improving service delivery!

Development Planners and Researchers: Sign up with the New IBNet co-design initiative and reflect on how your research and analytical work can strengthen regulatory agencies and utilities as well as other development planners and researchers. How can you work more collaboratively, and what kind of learning and data sharing initiatives would you be interested in participating through IBNet.