Webinar Series: Using Data for Improving Performance (Asia-Pacific)

Water and Sanitation service providers today face significant operational challenges, demands for their services are increasing, yet at the same time, performance improvements are limited. There are opportunities for improvements that are available at a low to zero cost, but to implement those will depend on proactive use of data and management practices.

New IBNET is an updated initiative aiming to open such opportunities for performance improvements for providers. The New IBNET team recently hosted a webinar on “improving performance using data-driven decision-making” to promote a healthy discussion on data culture within service providers and regulators. The event featured lessons from Australia, Pakistan, and Philippines.



Christine Aubrey N. Emboltorio is currently the Head of Strategic Asset Planning Department of Manila Water Company Inc. and leads the development of the water and wastewater masterplan of the Company’s Manila East Zone Concession. She has been with Manila Water for almost 20years and has worked across the different units of the Company – Business Operations, Water Network Planning, New Business Development, and Project Management. Bey is a professional Civil Engineer and has earned her Bachelors of Science degree in Civil Engineering from the University of the Philippines (Diliman).

Syed Salahuddin Ahmed is a very well regarded and professional civil servant, belonging to the Pakistan Administrative Service (PAS) (formerly the District Management Group) and has been serving as Project Director of World Bank Karachi Water & Sewerage Services Improvement Project. It is one of the biggest projects of Government of Sindh in Water and Sewerage Services. He has more than 20 years of multi-sectoral experience in: infrastructure development, personnel administration, building and development control, municipal services and funds management in public sector. Before assuming the current assignment, he was the Karachi City’s Metropolitan Commissioner in 2020.

Marcus Crudden is the Executive Director, Price Monitoring and Regulation at the Essential Services Commission. Marcus is responsible for leading the commission’s pricing and regulatory work program across local government, transport and water sectors, and the establishment of retail energy pricing under the Victorian Default Offer. Marcus was responsible for leading the development of the commission’s new approach to water pricing (PREMO) and for the assessment of water price submissions. Marcus oversees the Commission’s performance benchmarking and reporting in the water sector.