THE INTERNATIONAL BENCHMARKING NETWORK FOR
& SANITATION
UTILITIES
Access and contribute to the world's largest database for water and sanitation utilities performance data.
New IBNET provides data-based services that allow water and sanitation utilities to make informed decisions on operations, and service delivery.
As one of the most anticipated gatherings in the field, the conference offers:
We’re excited to announce the launch of
Water Round Tables: Developing Effective and Inclusive Utilities
a new event series designed to foster collaboration, knowledge sharing, and capacity building among water professionals worldwide.
In her current role, Wendy Harrison-Smith is responsible for conducting critical studies into the operations and management of the NWC, leading research initiatives, and presenting recommendations to ensure the utility remains relevant and viable amidst evolving technological, social, economic, and environmental conditions. Her leadership in research and development is pivotal in driving the NWC's mission and vision forward.
Meters, Metrics, and Minds: Higher Collection Rates through Meter Readers and Customer Involvement
Benchmarking utility performance indicators are an essential component for performance improvement, allowing water and sanitation service providers to track their performance, compare results to peers, and identify potential areas that can be improved. Sign up for New IBNET to get early access for beta-testing and learn from others.
Note: The numbers listed above reflect data submitted to IBNET 1.0
Development planners and researchers will have the opportunity to share their research and interest across the Network of other planners and researchers and the utilities and regulators.
Data repository, consistency checks, custom reports
Insightful comparisons between utility’s performance
Find and compare key features of regulator requirements
Analyze performance, management practices, and tariffs
Consistency checks for data submissions from utilities
Share your data and explore our global matching service, access dedicated knowledge sharing and learning events, and connect with other providers that face similar challenges
Open this document to see which data is required on the NewIBNET portal for the 15 Key Performance Indicators and to see the 27 questions asked on the self-assessment on Management Practices along 7 categories.
Use timely data on key performance indicators, and management practices, compare yourself with a region and explore water tariffs from across the world.
Connect with experts and water and sanitation service providers and learn from their experiences.