THE INTERNATIONAL BENCHMARKING NETWORK FOR
& SANITATION
UTILITIES
Access and contribute to the world's largest database for water and sanitation utilities performance data.
New IBNET provides data-based services that allow water and sanitation utilities to make informed decisions on operations, and service delivery.
As we progress through 2025, NewIBNET is excited to announce that 2024 Data Entry for Performance Benchmarking is now open! With several new features rolled out over the past months, your benchmarking experience is now more powerful than ever— thanks to your valuable feedback.
The role of metering in water utilities is rapidly evolving with the integration of digital tools that enhance efficiency, reduce non-revenue water (NRW), and improve customer service. At the recent Water Round Tables (WRT) event, Frederick Swai from CollectTech shared his expertise on how technology-driven solutions are transforming utility management.
Accurate metering is the foundation of financial sustainability in water utilities. Without a reliable system for measuring consumption, utilities face revenue losses, operational inefficiencies, and customer dissatisfaction.
Benchmarking utility performance indicators are an essential component for performance improvement, allowing water and sanitation service providers to track their performance, compare results to peers, and identify potential areas that can be improved. Sign up for New IBNET to get early access for beta-testing and learn from others.
Note: The numbers listed above reflect data submitted to IBNET 1.0
Development planners and researchers will have the opportunity to share their research and interest across the Network of other planners and researchers and the utilities and regulators.
Data repository, consistency checks, custom reports
Insightful comparisons between utility’s performance
Find and compare key features of regulator requirements
Analyze performance, management practices, and tariffs
Consistency checks for data submissions from utilities
Share your data and explore our global matching service, access dedicated knowledge sharing and learning events, and connect with other providers that face similar challenges
Open this document to see which data is required on the NewIBNET portal for the 15 Key Performance Indicators and to see the 27 questions asked on the self-assessment on Management Practices along 7 categories.
Use timely data on key performance indicators, and management practices, compare yourself with a region and explore water tariffs from across the world.
Connect with experts and water and sanitation service providers and learn from their experiences.